Refund policy

At Jade's Univers, we want you to be completely satisfied with your purchase. If you are not happy with your clothing or accessories, we are here to help.

Returns

• Window: You have 30 days from the date of delivery to initiate a return.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Final Sale: We do not have "Final Sale" items; all products are eligible for return within the 30-day window if they meet the condition requirements.

Shipping & Costs

• Return Shipping: We offer Free Return Shipping. We will provide you with a prepaid shipping label upon request.

• Restocking Fees: There are no restocking fees applied to any returns.

Refunds Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (depending on your bank).